Returns & Exchanges

At Something Went Wrong, we believe a mistake shouldn't be permanent, which is why we offer a 30-day hassle-free return policy on all general retail items. If your purchase isn't quite right, we are committed to making the correction process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number along with your email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it to the outside of your parcel, covering any previous delivery markings.

• 4.
  Drop Off and Refund

  Hand over the package to any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.